5 Ways to Maximize the Performance of Your Doobert Chatbot
To ensure you’re leveraging the chatbot to its fullest potential, here are five strategies that will help optimize its performance and deliver exceptional results.
1. Expand Website Content to Reduce Response Gaps
One of the most common limitations organizations encounter with chatbots is the “I’m sorry, but I only have information about…” response. This happens when the chatbot cannot locate relevant information on your website to answer a visitor’s query. Since the chatbot pulls its responses from your site, it’s essential to have comprehensive and up-to-date content addressing frequently asked questions and common concerns.
With the chatbot’s monthly audit report, you will gain insight into the most frequently asked or unanswered questions from your website users. Use this data to identify content gaps. Then, create new resource pages, blog posts, or FAQs that address these topics. For example, if users often ask about adoption fees or procedures, ensure this information is prominently featured on your website. This not only improves the chatbot’s performance but also enhances the user experience for visitors navigating your site.
2. Regularly Update the Chatbot’s Knowledge Base
The needs of your organization evolve over time, and so should your chatbot’s knowledge base. The monthly report can provide a snapshot of user interactions, showing which information your users can get or which ones they don’t. Use this feedback to regularly update the chatbot’s responses, ensuring they remain accurate, relevant, and reflective of any new services, policies, or programs your organization has introduced.
For instance, if your organization launches a new foster care initiative, include detailed information about the program on your website. Keeping the knowledge base up-to-date ensures your visitors always receive the most accurate and helpful answers to their questions.
3. Highlight Key Programs and Services
Leverage the Default Options feature to showcase your organization’s most important programs and services. This allows admins to pre-set up to five frequently asked questions or topics that appear when the chatbot is activated.
Use your monthly insight report to identify common queries and add them as default options. For example, include topics like “Adoption Process” or “Volunteer Opportunities” to direct users to relevant information instantly. This feature simplifies navigation, highlights key offerings, and ensures a seamless user experience.
4. Monitor Performance and Test Frequently
Your chatbot’s performance is only as good as the attention it receives. Use monthly reports as a foundation for ongoing testing and refinement. Test its responses regularly to ensure accuracy and relevance. Experiment with A/B testing for different greetings, response styles, or workflows to identify what resonates best with your audience.
By actively monitoring and optimizing the chatbot, you can ensure it remains a valuable tool that evolves alongside your organization’s goals and your users’ expectations.
5. Learn From Your Customers
Your chatbot is more than a digital assistant—it’s a powerful tool for understanding your audience. Analyze the monthly insight report to identify trends in recurring questions or common concerns. This information can provide valuable insights into what your audience cares about most and where they might be encountering roadblocks.
Use this feedback to adjust your services, communication strategies, or even website layout. For example, if users frequently ask about volunteer opportunities but don’t proceed to sign up, consider simplifying the sign-up process or making it more visible on your website. By learning from your users, you not only improve the chatbot’s functionality but also strengthen your overall engagement strategy.
Unlock the full potential of your Doobert Chatbot with these helpful tips and turn it into a dynamic and reliable asset for your organization. When combined with thoughtful updates and a commitment to improvement, the chatbot can become a cornerstone of your engagement strategy, empowering your mission to help animals and connect with your community.
Have ideas or recommendations on what you’d like to see on your Doobert Chatbot monthly report? We’d love to hear from you! Reach out to us anytime at help@doobert.com.
