How can we help?
We know that new things are often hard to understand so we’ve compiled our most asked questions and their answers below.
General
Absolutely! Doobert has integrations with ShelterBuddy, ShelterLuv, Shelter Manager, PetPoint, Chameleon, Adopt a Pet and RescueGroups to make it easy to get your profiles and pictures into the system. Or you can use our free Doobert mobile app to quickly snap a pic, and have the profile created automatically.
Of course. The organization owner on Doobert can add other authorized users to your Doobert organization to help with transport case management and fostering.
Nope. We’re in it for you and for the animals. Doobert has powerful privacy functions built into the system so you can choose what information displays. Doobert will never sell your personal information so you can rest assured that Doobert is safe and reliable and focused on helping you help animals.
Fosterspace
Yes! Doobert Fosterspace is the ONLY animal rescue platform that assigns every organization a phone number, and allows you to send, and receive text messages from your fosters. #whatsheltersoftwarecan’tdo
Yes! Doobert Fosterspace provides powerful tags for you to send messages. For example you could send to all dog fosters or all cat fosters; or all fosters without dogs or all fosters without cats; and if you build your own tags, you could send to neonatal fosters for example. The possibilities are endless.
Yes! Doobert Fosterspace is the ONLY platform that allows volunteers to communicate with you in multiple ways. They can text or email you, or open a ticket to you from their dashboard. Doobert Fosterspace is the ONLY system that has a volunteer portal for these vital communication activities.
Companion Case Management
Yes! Doobert Companion Case Management has powerful functionality that can be set up to automatically open new cases when a client fills out a form on your website. For example you could have your owner surrender form open a new case in the CCM module. Doobert CCM also has advanced, automatic workflows with the ability to send surveys (i.e. owner surrender survey) and have the results added to the case for the client automatically.
Yes! Doobert Companion Case Management is the ONLY animal welfare system that allows you to create your own follow up workflows that run automatically. You can send an email, and then based upon whether the client responds, have the system automatically follow up with another email or even a text after a particular amount of time. Doobert CCM is smart enough to terminate the workflow if they respond so you can set up different workflows on each case giving you powerful functionality at your fingertips.
Yes! Doobert Companion Case Management allows you to get all of the information you want on your cases into easy formats like Excel so that you can demonstrate your progress to your board, your community and your donors.
CHATBOT
The Doobert Chatbot is an AI-powered tool designed to provide human-like responses to website visitors’ inquiries. It helps animal shelters and rescues engage with their audience efficiently, offering support and information 24/7.
Yes, the Doobert Chatbot is free for animal shelters and rescues. There is also a premium paid option available, which includes exclusive features such as communicating in multiple languages, expanding your reach to a global audience, and accessing the chatbot even when offline, ensuring uninterrupted communication with your website visitors.
You need an active organization account on Doobert and a WordPress website.
Yes, you can customize the chatbot’s colors, logos, greetings, and quick question prompts to align with your organization’s branding and communication style.
To get started with the Doobert Chatbot, you should customize the following settings in the General Settings tab:
- Choose Contact Us Page: Select the page you want to designate as your Contact Us page from the drop-down list.
- Header Title: Set the title that will display in the top header of the chatbot.
Send Message Input - Placeholder: Enter the text that will appear in the input box where visitors type their messages. Leave it blank if you prefer no text.
- Default Quick Question Prompts: This text appears just below the colored header and is one of the first things visitors will see. An example prompt is “How can I help you today?”
- Default Options to Show: Create quick question options that will display as clickable buttons for your website users. We recommend that you include 3-5 of your most commonly asked questions.
Currently, the Doobert Chatbot is designed to work on WordPress websites. It does not support other platforms like GoDaddy or Wix at this time.
If you need assistance or have any questions, you can contact our support team at help@doobert.com.
Doobert Store
The Doobert Store is an virtual pet supply store where your supporters can help you raise money for the animals under your care.
Doobert gives back 5% of a shopper’s total purchase to a local animal shelter or rescue of their choice. So when your supporters shop with us, they can help you save more animals with every order placed.
RescueTUBE
Yes! Doobert is the ONLY system that has simplified the video capture process. Simply create a bucket number in RescueTUBE, type that number into the free Doobert mobile app, and you or your volunteers can start uploading videos from their phones right back to the system where you can easily download it.
At Doobert we believe in supporting the animal rescue efforts of all organizations so using our forever free plan we give you 30 gigs of storage for your videos. Each video is limited to a total of 5 gigs (~10 minutes of video recording) but you can load as many videos as you want. Need more space? No problem. With our Doobert Elite and Pro plans the storage limit goes to over 100 gigs of space. That’s a lotta space for all types of videos.
Of course not. Doobert RescueTUBE is the ONLY system that allows you to video everything. Whether you are a shelter veterinarian that wants to capture surgeries, or an ACO in the field trying to document a case, RescueTUBE allows you the flexibility to capture and store videos easily, just by typing in the bucket number and uploading from there.
No, unless your volunteers add their name in the comments about the video.
From mobile and tablet devices, you can upload images/videos from your gallery. From your Doobert organization RescueTUBE module, you can also upload PDF files.
Transport
Yes! Doobert is the ONLY system that helps you manage an coordinate multiple types of volunteer based transports. Whether you need a volunteer to pick up an animal to take them to the vet, or an adoption event, you can use our Local Ride capability to quickly text volunteers about your need. If you need longer distance transport, you can use our Rescue Relay transport module to have the system automatically plot the route and automatically notify the volunteers along the route according to their schedules.
Yes! Doobert gives you full control with powerful blacklist and whitelisting functionality. You can even require volunteers to agree to specific terms in order to sign up for your transports. You are always in control with Doobert and can even set up preferred volunteer lists so that ONLY those volunteers are alerted to your transport requests.
Doobert has a high-volume transport module that allows you to specify where you are going, and then automatically notifies organizations along that route so that you can collaborate together to help them move some of their animals in the same direction. Need a system to manage reservations? Doobert has that built in and even allows you to specify different prices for reservations based upon whether they are general public, or animal rescue reservations.
You can find Doobert’s State Resources Map in the navigation menu, under ‘Resources’.
Partners
Yes! Doobert is the ONLY system that allows you to not only find source and destination partners on any of the shelter management software platforms (or not), but we also allow you to see which animals are available for transfer or how much capacity a destination has to take in particular types of animals.
Yes! Doobert has powerful notification capabilities so that you can be alerted when particular types of animals are posted within your radius, or among your partners. Then you can quickly reach out to request transfer into your care.
Yes! Doobert is the ONLY system with powerful coalition functionality that allows you to designate which other rescues or shelters are a part of your coalition, and then easily post your animals to just those organizations without any additional work. Just reach out to use and we’ll enable the coalition functionality for your organization.
Animals
Yes! Doobert is the ONLY system that simplifies uploading of videos up to 10 minutes each, to the animal profile using our RescueTUBE functionality. Every animal profile in Doobert is automatically assigned a RescueTUBE bucket that you simply type into the free Doobert mobile app, and then you can upload videos direct to the animals’ profiles.
Of course not! Doobert allows you to import animals from the major Shelter Management software companies if you’d like to, but it’s definitely not required. Every animal profile in Doobert has all of the necessary fields for medical, behavior, transport and characteristics that you need to keep it all straight.
Yes! Doobert is the ONLY system that allows your fosters to actively engage and support getting the animals adopted. Every animal on Doobert automatically has an Ambassador page which is an Instagram-like page that allows the foster to upload videos, pictures and tag things like Likes & Dislikes for the animal. They can post as much as they want and any inquries or applications still come back to you as the organization.
Fundraising
Doobert fundraisers are easy to set up and you can do them for specific animals or for any other non-animal reason. You simply choose whether to create the fundraiser from the animals’ profile or just in general and you can even enable specific categories you are fundraising for to allow your donor flexibility for where their money goes.
Of course! Doobert is the ONLY system that allows you to do pledge-first fundraisers. These are particularly helpful when you are not sure if you can raise enough money to pull the animal in the first place. Donors can pledge amounts, and then when you confirm the pledges, the system automatically requests the money via PayPal from your donor pledges.
Doobert is tightly integrated with PayPal so all you need is a PayPal email to get started. Money connected through your fundraiser is automatically deposited into your PayPal account.
Rescue Store
The Doobert Rescue Store is like Etsy for shelters and rescues. We let you post YOUR items for sale on Doobert so that our volunteers and other visitors can purchase them. All of the transactions are handled through PayPal and the money is deposited right into your organizations PayPal.
Of course! Doobert is the ONLY animal welfare system that allows you to sell your stuff outright, or run auctions where clients can bid and check out automatically if they are the highest bid. Want to schedule your auctions for a future date? No problem. Our powerful functionality will automatically start and stop the auctions at the designated time.
All of the orders are processed through PayPal so you simply need a PayPal email for us to send you the proceeds of your orders from the Rescue Store.
Trading Post
Our Trading Post module makes this easy. You simply create a posting for items that you have excess of, and we’ll automatically notify other organizations so that they can reach out to you to connect.
Doobert makes it easy for you to set up a Trading Post profile, specific to the types of items you need. Then when these items are posted by another organization, we’ll automatically alert you so you don’t have to keep checking.
Absolutely. Doobert is the ONLY system that makes it easy for you to see what other animal welfare organizations have posted that you could make use of in your organization. No need to search eBay or run your own specific donation drives, you can quickly browse what other organizations have listed that you can have.
Fosterspace
Yes! Doobert Fosterspace is the ONLY animal rescue platform that assigns every organization a phone number, and allows you to send, and receive text messages from your fosters. #whatsheltersoftwarecan’tdo
Yes! Doobert Fosterspace provides powerful tags for you to send messages. For example you could send to all dog fosters or all cat fosters; or all fosters without dogs or all fosters without cats; and if you build your own tags, you could send to neonatal fosters for example. The possibilities are endless.
Yes! Doobert Fosterspace is the ONLY platform that allows volunteers to communicate with you in multiple ways. They can text or email you, or open a ticket to you from their dashboard. Doobert Fosterspace is the ONLY system that has a volunteer portal for these vital communication activities.
Companion Case Management
Yes! Doobert Companion Case Management has powerful functionality that can be set up to automatically open new cases when a client fills out a form on your website. For example you could have your owner surrender form open a new case in the CCM module. Doobert CCM also has advanced, automatic workflows with the ability to send surveys (i.e. owner surrender survey) and have the results added to the case for the client automatically.
Yes! Doobert Companion Case Management is the ONLY animal welfare system that allows you to create your own follow up workflows that run automatically. You can send an email, and then based upon whether the client responds, have the system automatically follow up with another email or even a text after a particular amount of time. Doobert CCM is smart enough to terminate the workflow if they respond so you can set up different workflows on each case giving you powerful functionality at your fingertips.
Yes! Doobert Companion Case Management allows you to get all of the information you want on your cases into easy formats like Excel so that you can demonstrate your progress to your board, your community and your donors.
Doobert Store
The Doobert Store is an virtual pet supply store where your supporters can help you raise money for the animals under your care.
Doobert gives back 5% of a shopper’s total purchase to a local animal shelter or rescue of their choice. So when your supporters shop with us, they can help you save more animals with every order placed.
Transport
Yes! Doobert is the ONLY system that helps you manage an coordinate multiple types of volunteer based transports. Whether you need a volunteer to pick up an animal to take them to the vet, or an adoption event, you can use our Local Ride capability to quickly text volunteers about your need. If you need longer distance transport, you can use our Rescue Relay transport module to have the system automatically plot the route and automatically notify the volunteers along the route according to their schedules.
Yes! Doobert gives you full control with powerful blacklist and whitelisting functionality. You can even require volunteers to agree to specific terms in order to sign up for your transports. You are always in control with Doobert and can even set up preferred volunteer lists so that ONLY those volunteers are alerted to your transport requests.
Doobert has a high-volume transport module that allows you to specify where you are going, and then automatically notifies organizations along that route so that you can collaborate together to help them move some of their animals in the same direction. Need a system to manage reservations? Doobert has that built in and even allows you to specify different prices for reservations based upon whether they are general public, or animal rescue reservations.
You can find Doobert’s State Resources Map in the navigation menu, under ‘Resources’.
Partners
Yes! Doobert is the ONLY system that allows you to not only find source and destination partners on any of the shelter management software platforms (or not), but we also allow you to see which animals are available for transfer or how much capacity a destination has to take in particular types of animals.
Yes! Doobert has powerful notification capabilities so that you can be alerted when particular types of animals are posted within your radius, or among your partners. Then you can quickly reach out to request transfer into your care.
Yes! Doobert is the ONLY system with powerful coalition functionality that allows you to designate which other rescues or shelters are a part of your coalition, and then easily post your animals to just those organizations without any additional work. Just reach out to use and we’ll enable the coalition functionality for your organization.
Partners
Yes! Doobert is the ONLY system that allows you to not only find source and destination partners on any of the shelter management software platforms (or not), but we also allow you to see which animals are available for transfer or how much capacity a destination has to take in particular types of animals.
Yes! Doobert has powerful notification capabilities so that you can be alerted when particular types of animals are posted within your radius, or among your partners. Then you can quickly reach out to request transfer into your care.
Yes! Doobert is the ONLY system with powerful coalition functionality that allows you to designate which other rescues or shelters are a part of your coalition, and then easily post your animals to just those organizations without any additional work. Just reach out to use and we’ll enable the coalition functionality for your organization.
Fundraising
Doobert fundraisers are easy to set up and you can do them for specific animals or for any other non-animal reason. You simply choose whether to create the fundraiser from the animals’ profile or just in general and you can even enable specific categories you are fundraising for to allow your donor flexibility for where their money goes.
Of course! Doobert is the ONLY system that allows you to do pledge-first fundraisers. These are particularly helpful when you are not sure if you can raise enough money to pull the animal in the first place. Donors can pledge amounts, and then when you confirm the pledges, the system automatically requests the money via PayPal from your donor pledges.
Doobert is tightly integrated with PayPal so all you need is a PayPal email to get started. Money connected through your fundraiser is automatically deposited into your PayPal account.
General
Absolutely! Doobert has integrations with ShelterBuddy, ShelterLuv, Shelter Manager, PetPoint, Chameleon, Adopt a Pet and RescueGroups to make it easy to get your profiles and pictures into the system. Or you can use our free Doobert mobile app to quickly snap a pic, and have the profile created automatically.
Of course. The organization owner on Doobert can add other authorized users to your Doobert organization to help with transport case management and fostering.
Nope. We’re in it for you and for the animals. Doobert has powerful privacy functions built into the system so you can choose what information displays. Doobert will never sell your personal information so you can rest assured that Doobert is safe and reliable and focused on helping you help animals.
Trading Post
Our Trading Post module makes this easy. You simply create a posting for items that you have excess of, and we’ll automatically notify other organizations so that they can reach out to you to connect.
Doobert makes it easy for you to set up a Trading Post profile, specific to the types of items you need. Then when these items are posted by another organization, we’ll automatically alert you so you don’t have to keep checking.
Absolutely. Doobert is the ONLY system that makes it easy for you to see what other animal welfare organizations have posted that you could make use of in your organization. No need to search eBay or run your own specific donation drives, you can quickly browse what other organizations have listed that you can have.
Rescue Store
The Doobert Rescue Store is like Etsy for shelters and rescues. We let you post YOUR items for sale on Doobert so that our volunteers and other visitors can purchase them. All of the transactions are handled through PayPal and the money is deposited right into your organizations PayPal.
Of course! Doobert is the ONLY animal welfare system that allows you to sell your stuff outright, or run auctions where clients can bid and check out automatically if they are the highest bid. Want to schedule your auctions for a future date? No problem. Our powerful functionality will automatically start and stop the auctions at the designated time.
All of the orders are processed through PayPal so you simply need a PayPal email for us to send you the proceeds of your orders from the Rescue Store.
Can't find the answer to your question?
No problem! Feel free to send your queries to help@doobert.com and we'll be happy to help!
