Category: Fixed

What was happening

What’s fixed

• When someone joins. Cases that share the new member’s email address are automatically linked to their Mighty Network membership, so those cases show the member’s badge and photo. This includes cases that were previously marked as “Not a Member.”
• When someone leaves. Their badges are removed from the linked cases right away.

What was happening

What’s fixed

• One click, one text. Sending a text from a case’s Communication tab sends it once, including when Undo Send is turned on.
• Double-clicks are covered. A fast double-click on Send still sends only one text.
• Pressing Enter is covered too. Submitting with the Enter key sends only one text.
• Emails are protected the same way. A fast double-click on Send for an email from the Communication tab now sends one email.
• Other case tabs run actions once. The same fix applies to the Overview, Tasks, Scheduling, and Workflow tabs, so actions there happen only once.

See it in action

1. Open any case, go to the Communication tab, and send one text. The case log shows one entry, and the contact receives one text.
2. Double-click Send on another text. Only one text is sent.
3. Send an email from the same tab. Only one email is sent.

What was happening

What’s fixed

• No more stuck workflows. If a text or email won’t send, the case is missing or archived, or a step errors out, the workflow ends instead of staying on “Running.”
• Failures explain themselves. Failed steps show as Failed on the Workflow tab, along with the reason.
• Replies move workflows forward. Replying to a workflow email or text advances the workflow through any time delay to the next step. Replying more than once advances it only once.
• Long delays fire on time. Delays set weeks out are scheduled and run when they’re due.
• Saving keeps steps in place. Opening and saving a workflow no longer moves steps around, so a workflow continues after a Time Delay exactly as built.
• Stopped workflows can be re-run. After you stop a running workflow, you can execute it again on the same case. This was previously blocked with a “Workflow is running with cases…” error.
• Archived and deleted cases stop their workflows. When you archive, delete, or transfer a case, its running workflows stop and nothing further is sent.
• No false error after a reply. When a workflow ends after a reply with no further steps, the Workflow tab shows “Workflow ended.” and Completed. The red “step type ‘yes’ is not supported” message no longer appears.