No More Duplicate Texts From a Case’s Communication Tab
Fixed
No More Duplicate Texts From a Case’s Communication Tab
Clicking Send once on a case’s Communication tab now sends exactly one text message.
What was happening
Before
Sending a text from a case’s Communication tab could send two identical texts to the contact, even when Send was clicked only once. The case log showed two entries.
Texts sent from the chat drawer (the text-message inbox) were not affected.
Now
One click sends one text, and the case log shows one entry.
The Send button locks as soon as you click it, so a quick double-click doesn’t send a second message.
What’s fixed
- One click, one text. Sending a text from a case’s Communication tab sends it once, including when Undo Send is turned on.
- Double-clicks are covered. A fast double-click on Send still sends only one text.
- Pressing Enter is covered too. Submitting with the Enter key sends only one text.
- Emails are protected the same way. A fast double-click on Send for an email from the Communication tab now sends one email.
- Other case tabs run actions once. The same fix applies to the Overview, Tasks, Scheduling, and Workflow tabs, so actions there happen only once.
Why it matters
Your contacts get each message once, and your case logs stay accurate.
See it in action
- Open any case, go to the Communication tab, and send one text. The case log shows one entry, and the contact receives one text.
- Double-click Send on another text. Only one text is sent.
- Send an email from the same tab. Only one email is sent.