Mark Case Communication as Unread
New
Mark Case Communication as Unread
You can now mark communication in a case’s Log as unread, as long as it includes an incoming email or text message.
How it works
Where to find it
Go to a case’s Communication tab and open Log.
Click Mark as unread next to the Logs heading. The button is available whenever there’s an incoming email or text message.
Why it matters
If you read a message but can’t deal with it right away, you can mark it as unread so it doesn’t slip through the cracks.
It also helps if you open a communication by accident. Reading an email or text removes the blue dot on the case. Marking it as unread restores the blue dot, so the person assigned to the case knows there’s a communication that still needs attention.
See it in action
- Open a case that has an incoming email or text message.
- Go to the Communication tab and open Log.
- Click Mark as unread next to the Logs heading.