Filter Cases by More Than One Status

Margarita Perez on October 23, 2026

Improved

Filter Cases by More Than One Status

The Case Status filter on the Cases page now lets you select multiple statuses at once.

Cases page filters with the Case Status filter highlighted, showing two statuses selected: Awaiting Response and New App.
Select as many statuses as you need in the Case Status filter.

What changed

Before

The Case Status filter allowed only one status at a time.

Now

You can select multiple statuses in the Case Status filter. Each selected status appears as its own tag, and you can remove one by clicking its ×.

Why it matters

You can see cases in several statuses together in a single search, instead of filtering for each status one at a time.

See it in action

  1. Go to the Cases page.
  2. In the Case Status filter, select two or more statuses.
  3. Click Search. The list shows cases in any of the selected statuses.