Status and Assignment Changes Now Spell It Out

Margarita Perez on October 13, 2026

Improved

Status and Assignment Changes Now Spell It Out

Log entries for Case Status and Assigned To changes now show exactly what changed.

Case log entries that name the old and new values, such as 'Case was assigned to Tim Duncan from Brad Pitt,' 'Case Status On Hold was updated to Awaiting CSR,' and 'Case was unassigned from Benedict Miguel.'
Status and assignment log entries now name both the old and new values.

What changed

Before

Entries in the Workflow, Communication Log, and Activity Log only noted that a field “was updated.”

They didn’t show the previous value or the new one.

Now

These logs show the specific before and after values. For example:

  • “Case Status On Hold was updated to Awaiting CSR“
  • “Case was assigned to Tim Duncan from Brad Pitt“
  • “Case was unassigned from Benedict Miguel“

Why it matters

You can see exactly what changed and when, without having to guess or ask around.

See it in action

  1. Change a case’s Status or Assigned To field.
  2. Open the Activity Log, Communication Log, or Workflow. The entry names both the old and new values.